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Trend Micro Job Opportunity
publish date : 2014-12-15

Technical Writer (For Taipei, Taiwan)

Job description

IMPORTANT: To be considered for this position, candidates must be willing to relocate to Taipei, Taiwan and stay for at least two years.

We are looking for a technical writer with a passion for technology and willingness to commit to team goals. The writer will be part of a user experience team and will work closely with other writers, user interface designers, product managers, and product development teams.

The writer will have the following responsibilities:

  1. Consistently deliver high quality documentation for a range of security technologies and products targeted at various audiences, including home users, developers, network administrators, and decision makers
  2. Manage documentation projects through meticulous planning and constant coordination with stakeholders and subject matter experts
  3. Proficiently identify and gather necessary information and supply value-added content based on this information
  4. Provide user-friendly, precise, and consistent user interface labels, message strings, and other wording
  5. Influence product design by supporting user research activities
  6. Support other writers through reviews

Desired Skills and Experience

Desired Skills

  1. Priority will be given to candidates who can demonstrate the following:
  2. Expertise in authoring tools, structured authoring (DITA/XML), and collaborative writing processes
  3. Strong understanding of networking and security concepts; ability to learn and articulate complex concepts and ideas
  4. Ability to manage complex projects independently or with minimal supervision
  5. Ability to adapt quickly and work successfully in an evolving and culturally diverse environment

Minimum Requirements

  1. Excellent communication skills with impeccable written English (We only accept applications in English)
  2. BS/BA degree; related work experience may be substituted for a degree
  3. Two years experience writing documentation under stringent quality standards
  4. Ability to efficiently work with authoring tools and technologies
  5. Willingness to relocate to Taipei and stay for at least two years

Technical Writer Manager (For Taipei, Taiwan)

Job description

Reporting to the Director of User Experience Design in Trend Micro, you will inspire, lead, and co-ordinate a team of professional content creation specialists: Your role requires that you have the following:

  • 3+ years of experience managing a team of technical writers
  • 5+ years of technical writer and project management experience
  • Proven career development and performance assessment skills for members of your team
  • Proven track record of proposing and executing global strategy for a technical writing team
  • Thorough understanding of writing processes and best practices for agile and non-agile product development
  • Proven track record of improving processes, standards, and toolsets on a global team
  • Excellent grasp of structured authoring and DITA XML
  • Strong knowledge of user centered design practices
  • Experience working with cross functional teams (Support, Marketing, R&D)
  • Experience working with localization teams and knowledge of localization best practices
  • Strong project and stakeholder management skills

Desired Skills and Experience

  • 3+ years of experience managing a team of technical writers
  • 5+ years of technical writer and project management experience
  • Proven career development and performance assessment skills for members of your team
  • Proven track record of proposing and executing global strategy for a technical writing team
  • Thorough understanding of writing processes and best practices for agile and non-agile product development
  • Proven track record of improving processes, standards, and toolsets on a global team
  • Excellent grasp of structured authoring and DITA XML
  • Strong knowledge of user centered design practices
  • Experience working with cross functional teams (Support, Marketing, R&D)
  • Experience working with localization teams and knowledge of localization best practices
  • Strong project and stakeholder management skills

How to Apply

Please send your CV to: angel_c_chang@trend.com.tw

MicroAbout Trend

Trend Micro, a global leader in security software and solutions, strives to make the world safe for exchanging digital information. For the past 25 years, its employees have been inspired to protect individuals, families, businesses and governments as they look to harness the potential of emerging technologies and new ways of sharing information.

In today’s organizations, information has become the most strategic asset, embodying competitive advantage and powering operational excellence. With the explosion of mobile, social and cloud technologies, protecting this information has become more challenging than ever. Organizations need a smart protection strategy.

Trend Micro enables the smart protection of information, with innovative security solutions that are simple to deploy and manage, and fits an evolving ecosystem. Trend Micro solutions provide layered content security for mobile devices, endpoints, gateways, servers and the cloud. Leveraging these solutions, organizations can protect their end users, their evolving data center and cloud resources, and their information threatened by sophisticated targeted attacks.

All of solutions are powered by cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™, and are supported by over 1,200 threat experts around the globe. For additional information, visit www.trendmicro.com.

 

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